Refund policy

Last updated: October 9, 2026

We want every Happy Face Market order to make you smile. If something isn't right, we'll help fix it.

Returns

You can return most apparel (tees, sweatshirts, crewnecks, and quarter-zips) within 30 days of delivery. To be eligible, the item must be:

  • Unused, unworn (trying it on is fine), and unwashed
  • In its original condition, with tags still attached
  • In its original packaging, if it came in some
  • Accompanied by your order number or proof of purchase

How to start a return

Email us at info@happyfacemarket.com with your order number, the item(s) you'd like to return, and the reason. If your return is approved, we'll reply with instructions and the address to ship it to.

Please don't mail anything back before you hear from us. Items sent back without an approved return may not be accepted.

Return shipping is paid by you, and the original shipping charges aren't refundable, unless the return is our mistake (see “Damaged, defective, or wrong items” below). We recommend a trackable shipping service, because we can't be responsible for returns that get lost on the way to us.

Stickers and pins

Stickers and pins are final sale and can't be returned or exchanged, unless they arrive damaged or defective, or we sent the wrong item.

Damaged, defective, or wrong items

Please check your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 14 days of delivery with your order number and a photo of the problem. We'll send a replacement or give you a full refund, at no cost to you, including any shipping. In most cases you won't have to send the item back.

Items that can't be returned

  • Sale or clearance items
  • Custom or personalized items
  • Gift cards
  • Stickers and pins (unless damaged, defective, or wrong, as explained above)

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order for the one you want. Once your return is accepted, we'll refund the original item.

Refunds

When your return arrives, we'll inspect it and email you to say whether the refund is approved. Approved refunds go back to your original payment method within about 5-10 business days of when we receive the return. Your bank or card company may need a few extra days to post it.

If you haven't seen your refund 15 business days after we've approved it, email us at info@happyfacemarket.com.

Lost packages and address issues

Make sure your shipping address is correct before checking out. If a package is marked delivered but you can't find it, or it comes back to us because of an address problem, email us. We'll work it out with you case by case.

Questions

Questions about a return or refund? Email us anytime at info@happyfacemarket.com. We usually reply within 1-2 business days.